Frequently Asked Questions
I am struggling to open my Aroma? Is there something wrong?
The AROMA series of grinders, the grinders have a unique Lid opening system. They have been designed to open in two simple steps.
The Lid
Lift the lid of the grinder directly upwards and off. Twisting, clamshell technique or rocking will hinder the function.
Bottom plate (AROMA-3 only)
Like a clamshell, pivot open the bottom plate or remove by lifting upwards.
How do I clean my Aroma?
Generally a bath in hot soapy water will remove any residue built up over time.
Avoid any harsh chemicals as this could ruin the Stainless Steel finish.
Please remove the bearing before any liquid is applied to the lid. (We have a bearing install/removal tool to help with this)
How do I use the bearing tool?
Care Instructions for Your Product
To maintain the quality and functionality of your product, please follow these handling instructions:
- Avoid Rough Handling: Do not smack, bang, or drop the product. Such impacts can cause dents and damage, which may impair its performance.
- Gentle Handling: Always handle the product with care. Use both hands when moving it to prevent accidental drops or bumps.
- Proper Storage: Store the product in a safe, secure location. Ensure it is placed on a stable surface where it is less likely to be knocked or damaged.
- Avoid Heavy Loads: Do not place heavy objects on top of or near the product, as this could lead to damage.
- Cleaning: Clean the product using a soft, dry cloth. For further assistance, please contact customer support.
- Regular Checks: Periodically inspect the product for any signs of damage. If you have any concerns or issues arise that are affecting its functionality, please stop using the product and contact customer support.
By following these handling instructions, you will help ensure the product remains in excellent condition and continues to function as intended.
For futher assisatnce, please contact customer support at info@oldmatedesigns.com
Why did you choose SKF 608-2RSL bearings for your products?
We’ve tested many different bearings over time, and not all are created equal. After extensive research, we've chosen SKF’s 608-2RSL bearings for our products because they offer the quality and precision we require. These bearings provide superior seals and consistent sizing tolerances, ensuring a smoother, more reliable fit. Their polished surface allows our grinder lids to slide smoothly on and off the center post, unlike traditional skateboard bearings.
One downside, however, is that the SKF bearing has a shorter spin time, averaging around 10 seconds, compared to typical skateboard bearings. For those interested in experimenting, we offer a tool that allows customers to try different bearings. Please keep in mind that our support and warranty apply exclusively to the SKF 608-2RSL bearing; if any issues arise, we’ll be able to assist only if this specific bearing is in use.
My spin time is lower than i see in the videos online
Please refer to the FAQ entry "Why did you choose SKF 608-2RSL bearings for your grinders?"
Have any more questions?
Navigate to the Contact page to seek more information.